Pontiac 2010 Vibe User Manual Page 293
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Customer
Information
Customer Information
Customer Satisfaction
Procedure
.........................12-1
Customer Assistance
Offices
..............................12-3
Customer Assistance for
Text Telephone (TTY)
Users
...............................12-4
Online Owner Center
...........12-4
GM Mobility Reimbursement
Program
...........................12-5
Roadside Assistance
Program
...........................12-6
Scheduling Service
Appointments
....................12-8
Courtesy Transportation
Program
...........................12-8
Collision Damage Repair
.....12-10
Service Publications
Ordering Information
.........12-12
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government
.....................12-13
Reporting Safety Defects
to the Canadian
Government
.....................12-13
Reporting Safety Defects
to General Motors
............12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording
and Privacy
.....................12-14
Event Data Recorders
........12-14
OnStar
®
............................12-15
Navigation System
.............12-15
Radio Frequency
Identification (RFID)
..........12-16
Radio Frequency
Statement (US, Can)
........12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1
- Service and 2
- Technical Data 2
- Customer Information 2
- Introduction 3
- Canadian Vehicle 3
- Introduction v 5
- Keys, Doors and 7
- Keys, Doors and Windows 1-3 9
- 1-4 Keys, Doors and Windows 10
- Vehicle Security 13
- 1-8 Keys, Doors and Windows 14
- Immobilizer 15
- Immobilizer Operation 15
- Exterior Mirrors 16
- Keys, Doors and Windows 1-13 19
- 1-14 Keys, Doors and Windows 20
- Seats and 21
- Restraints 21
- 2-10 Seats and Restraints 30
- Seats and Restraints 2-11 31
- How to Wear Safety Belts 32
- Properly 32
- Lap-Shoulder Belt 38
- Seats and Restraints 2-19 39
- Safety Belt Use During 40
- Pregnancy 40
- Safety Belt Extender 41
- Safety System Check 41
- When Should an Airbag 46
- What Makes an Airbag 47
- Passenger Sensing 49
- Seats and Restraints 2-31 51
- Seats and Restraints 2-33 53
- Adding Equipment to the 55
- Airbag-Equipped 55
- Child Restraints 57
- Lower Anchors and 65
- Tethers for Children 65
- (LATCH System) 65
- 2-46 Seats and Restraints 66
- Seats and Restraints 2-47 67
- Seats and Restraints 2-49 69
- 2-50 Seats and Restraints 70
- 2-52 Seats and Restraints 72
- Securing Child Restraints 73
- (Right Front Seat 73
- Position) 73
- Seats and Restraints 2-55 75
- 2-56 Seats and Restraints 76
- Compartments 77
- Storage 3-3 79
- Load Rails and Hooks 80
- Cargo Tie Downs 80
- Cargo Management 80
- 3-6 Storage 82
- Instruments and 83
- Controls 83
- Instrument Panel Overview 84
- Instruments and Controls 4-3 85
- Power Outlets (115 Volt 89
- Alternating Current) 89
- Warning Lights 90
- Gages, and Indicators 90
- Instrument Cluster 91
- Speedometer 92
- Odometer 92
- Trip Odometer 92
- Tachometer 92
- Fuel Gage 92
- Engine Coolant 93
- Temperature Gage 93
- Safety Belt Reminders 93
- Charging System Light 96
- Malfunction 96
- Indicator Lamp 96
- Instruments and Controls 4-15 97
- 4-16 Instruments and Controls 98
- 4-18 Instruments and Controls 100
- { CAUTION 101
- Low Fuel Warning Light 102
- Security Light 102
- High-Beam on Light 102
- Fog Lamp Light 102
- Lamps on Reminder 102
- Personalization 103
- 4-22 Instruments and Controls 104
- OnStar System 105
- 4-24 Instruments and Controls 106
- Instruments and Controls 4-25 107
- 4-26 Instruments and Controls 108
- Lighting 109
- 5-2 Lighting 110
- Lighting 5-3 111
- Interior Lighting 112
- Lighting Features 113
- 5-6 Lighting 114
- Infotainment 115
- Operation 116
- ) (Reverse) 117
- AM-FM Radio 118
- Infotainment System 6-5 119
- Satellite Radio 120
- Infotainment System 6-7 121
- Radio Reception 122
- Fixed Mast Antenna 122
- Audio Players 123
- ( FWD REV ) (Fast Forward/ 124
- ) to reverse 124
- Infotainment System 6-11 125
- 6-12 Infotainment System 126
- Infotainment System 6-13 127
- S c (Previous Folder): Press 128
- ST(Previous/Next): Press 128
- Auxiliary Devices 128
- Climate Controls 129
- 7-2 Climate Controls 130
- Climate Controls 7-3 131
- Air Vents 132
- Maintenance 132
- Climate Controls 7-5 133
- 7-6 Climate Controls 134
- Driving and 135
- Operating 135
- Steering 138
- Driving and Operating 8-5 139
- Off-Road Recovery 140
- Loss of Control 140
- Driving and Operating 8-13 147
- 8-14 Driving and Operating 148
- Starting and 150
- Retained Accessory 152
- Power (RAP) 152
- Starting the Engine 152
- Engine Heater 153
- Shifting Out of Park 156
- Manual Transmission 163
- Drive Systems 165
- Antilock Brake 166
- System (ABS) 166
- Ride Control Systems 167
- 8-34 Driving and Operating 168
- StabiliTrak System 169
- Driving and Operating 8-37 171
- 8-38 Driving and Operating 172
- Recommended Fuel 173
- Gasoline Specifications 173
- California Fuel 173
- Requirements 173
- Fuels in Foreign 174
- Countries 174
- Fuel Additives 174
- Driving and Operating 8-45 179
- 8-46 Driving and Operating 180
- Trailer Towing 182
- Towing Equipment 183
- Conversions and 184
- Vehicle Care 185
- General Information 186
- California Perchlorate 187
- Materials Requirements 187
- Accessories and 187
- Modifications 187
- Vehicle Care 9-5 189
- Engine Compartment Overview 190
- Vehicle Care 9-7 191
- 9-8 Vehicle Care 192
- Engine Oil 193
- 9-10 Vehicle Care 194
- Vehicle Care 9-11 195
- Automatic Transmission 196
- Vehicle Care 9-13 197
- Hydraulic Clutch 199
- Engine Air Cleaner/Filter 200
- Vehicle Care 9-17 201
- Power Steering Fluid 208
- Washer Fluid 208
- Vehicle Care 9-25 209
- { WARNING 212
- Vehicle Care 9-31 215
- Headlamp Aiming 216
- 9-34 Vehicle Care 218
- Taillamps 219
- License Plate Lamp 220
- Electrical System 221
- Fuses and Circuit 222
- Breakers 222
- Engine Compartment 222
- Fuse Block 222
- Vehicle Care 9-39 223
- 9-40 Vehicle Care 224
- Instrument Panel Fuse 225
- 9-42 Vehicle Care 226
- Tire Sidewall Labeling 228
- Vehicle Care 9-45 229
- Tire Designations 230
- Tire Terminology and 230
- Definitions 230
- Vehicle Care 9-47 231
- 9-48 Vehicle Care 232
- Tire Pressure 233
- Tire Pressure Monitor 234
- Vehicle Care 9-51 235
- Vehicle Care 9-53 237
- Tire Inspection 238
- When It Is Time for New 240
- Buying New Tires 240
- Different Size Tires and 242
- Uniform Tire Quality 242
- Vehicle Care 9-59 243
- Tire Changing 247
- 9-64 Vehicle Care 248
- Vehicle Care 9-71 255
- 9-72 Vehicle Care 256
- Towing the Vehicle 257
- Recreational Vehicle 257
- 9-74 Vehicle Care 258
- Appearance Care 259
- 9-76 Vehicle Care 260
- Vehicle Care 9-77 261
- 9-78 Vehicle Care 262
- Vehicle Care 9-79 263
- Interior Care 264
- Vehicle Care 9-81 265
- 9-82 Vehicle Care 266
- 9-84 Vehicle Care 268
- Scheduled 271
- 10-4 Service and Maintenance 272
- Service and Maintenance 10-5 273
- 10-6 Service and Maintenance 274
- Service and Maintenance 10-7 275
- 10-8 Service and Maintenance 276
- Service and Maintenance 10-9 277
- 10-10 Service and Maintenance 278
- Service and Maintenance 10-11 279
- 10-14 Service and Maintenance 282
- Service and Maintenance 10-15 283
- 10-16 Service and Maintenance 284
- Maintenance Replacement Parts 285
- Maintenance Records 286
- Service and Maintenance 10-19 287
- 10-20 Service and Maintenance 288
- Vehicle Data 290
- Technical Data 11-3 291
- Engine Drive Belt 292
- Customer 293
- Information 293
- 12-2 Customer Information 294
- Customer Assistance 295
- Online Owner Center 296
- GM Mobility 297
- Reimbursement Program 297
- Roadside Assistance 298
- Customer Information 12-7 299
- Scheduling Service 300
- Appointments 300
- Courtesy Transportation 300
- Customer Information 12-9 301
- Collision Damage Repair 302
- Customer Information 12-11 303
- Service Publications 304
- Ordering Information 304
- Reporting Safety 305
- Recording and 306
- Navigation System 307
- Radio Frequency 308
- Identification (RFID) 308
- Statement (US, Can) 308
- INDEX i-1 309
- INDEX i-3 311
- INDEX i-5 313
- INDEX i-7 315
- INDEX i-9 317
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